FAQs

SHIPPING & RETURNS:

All printing and framing is handled by the experts at ORMS Print & Framing in Cape Town.

Delivery Options (South Africa):

  • Flat rate delivery fee of R99 anywhere in South Africa.
  • Free delivery on all orders over R1000.
  • Free collection is also available from one of these ORMS branches in Cape Town:
    • Gardens (City Centre)
    • Bellville
    • Somerset West

Lead Times:

  • Unframed prints: 5-10 business days
  • Framed prints: 10-15 business days
  • Framed originals: 9-12 business days

Please note that these timelines outline the period from order placement to delivery or collection, as each piece is made to order.

International Orders:

For customers outside South Africa, please email hello@gabbyvdbart.com with your order number to arrange a custom shipping quote.

Returns:

Each piece is created with care and made just for you, so we’re not able to accept general returns or exchanges.

If your order arrives damaged, don’t worry — just get in touch with us at hello@gabbyvdbart.com within 7 days of receiving it with your order number and a couple of photos, and we’ll organise a replacement for you.

To make sure your exchange goes smoothly, please return the item in its original packaging along with any included extras.

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COMMISSIONS:

If you'd like to commission a custom piece, please get in touch using this form or email me at hello@gabbyvdbart.com
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Some helpful information to include in your message would be:
- The scope of the project
- The size of the artwork
- Your preferred medium (acrylic or oil paint)
- Any reference images you have
- The timeline/deadline if applicable
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Kindly note that although I love taking on new projects and commissions in different mediums and styles and try my best to accommodate all requests, I do reserve the right to decline a commission if I feel that the brief does not align with my artistic style, the deadline is unrealistic or I am at full capacity.
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