FAQs
SHIPPING & RETURNS:
All printing and framing is handled by the experts at ORMS Print & Framing in Cape Town.
Delivery Options (South Africa):
- Flat rate delivery fee of R99 anywhere in South Africa.
- Free delivery on all orders over R1000.
- Free collection is also available from one of these ORMS branches in Cape Town:
- Gardens (City Centre)
- Bellville
- Somerset West
Lead Times:
- Unframed prints: 5-10 business days
- Framed prints: 10-15 business days
- Framed originals: 9-12 business days
Please note that these timelines outline the period from order placement to delivery or collection, as each piece is made to order.
International Orders:
For customers outside South Africa, please email hello@gabbyvdbart.com with your order number to arrange a custom shipping quote.
Returns:
Each piece is created with care and made just for you, so we’re not able to accept general returns or exchanges.
If your order arrives damaged, don’t worry — just get in touch with us at hello@gabbyvdbart.com within 7 days of receiving it with your order number and a couple of photos, and we’ll organise a replacement for you.
To make sure your exchange goes smoothly, please return the item in its original packaging along with any included extras.
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COMMISSIONS: